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GHM Care > Services > IT Managed Services > Managed IT Support

FLEXIBLE WAYS TO MANAGE YOUR IT SERVICES

Our Managed IT Support is not just about fixing things when they break, but about proactively monitoring your infrastructure and putting tools in place that eliminate any faults. In the unlikely case of a fault, there will be protocols in place to minimise the effect on your Care Home.

 

We provide a diverse range of expertise for a fixed monthly cost. A large part of our service is about planning tailored strategies for your Care Home. Your dedicated GHM Account Manager will ensure all plans are on track.

 

We believe flexibility is crucial and try our best to cover all bases to ensure you have the right level of support for your Care Home.

Fully Managed Support

  • Includes site visits if required – if we cannot resolve the issue remotely, we will come to site inclusive of the support
  • Dedicated GHM Account Manager, whose role is to review your setup and make recommendations, while you focus on growing your business
  • Monthly or quarterly business reviews including IT planning
  • Monthly security application patching
  • Unlimited end user support
  • Third party application and software support and management
  • Proactive monitoring

Remote Support

  • Includes site visits if required but chargeable at a per hour rate or out of hours rate.
  • Dedicated Account Manager, whose role is to review your setup and make recommendations, while you focus on growing your business
  • Quarterly business reviews including IT planning
  • Monthly security application patching
  • Unlimited end user support
  • Third party application and software support and management
  • Proactive monitoring.

24/7 Support

  • Out of hours – business critical/emergencies only
    • Gold – 24×7
    • Silver – Mon – Fri + weekend office hours
    • Bronze – Mon-Fri

Block Hour Agreement

  • Block Hour Agreement enables our clients to avail of technical support service hours at a discounted rate in blocks of hours, in return for an upfront payment. This rate is considerably less than a standard technical service charge.
  • Under the agreement, time is accurately tracked through our professional service automation system.

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